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Restaurant Tech

BiteBook — Commission-Free Restaurant Reservation System

ClientBiteBook
Year2025
Stack7 technologies
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Business Challenge

Independent restaurants in Malaysia face a difficult choice: use major reservation platforms and give up 15-30% of every booking, or manage reservations manually via phone and WhatsApp with frequent double-bookings and no-shows. A restaurant owner in Penang was paying RM 4,000 monthly in commissions — nearly 12% of revenue — just for table reservations. Local cafes had no digital presence beyond Instagram, losing potential customers who searched for table availability online.

## Solution Architecture

Solution Architecture

We built a lightweight platform with Restaurant Dashboard for table management, reservation calendar, menu management, and customer analytics. Customer-Facing Booking Page with real-time availability, digital menu with photos, and instant confirmation via WhatsApp. Admin Backend for restaurant onboarding, subscription management, and platform analytics.

## Key Features

Key Features

Table management with interactive floor plan, capacity configuration, time slot management, and automatic conflict prevention. Digital menu with high-quality photos, dietary labels, price display, and QR code generation for contactless ordering. Reservation system with real-time availability, automated WhatsApp confirmation and reminders (reducing no-shows by 40%), and customer preference tracking. Analytics with booking trends, peak hour analysis, popular dishes, customer frequency, and revenue forecasting.

## Technology Stack

Technology Stack

Next.js frontend for the customer-facing booking page and restaurant dashboard. Node.js with Express.js backend. PostgreSQL for transactional data. Redis for caching availability data and session management. WhatsApp Business API for automated communications. Docker on VPS with automated daily backups.

## Results

Results

Platform adopted by 120+ restaurants and cafes across Klang Valley, Penang, and Johor. Restaurant owners saved average RM 3,200/month compared to commission-based platforms. No-show rate reduced from 25% to 8% through automated reminders. Table utilization improved 30% through digital reservation management. Customer repeat rate of 65%.

Technology Stack

Technologies Used

Next.jsNode.jsExpress.jsPostgreSQLRedisWhatsApp APIDocker
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